Privacy Statement

Effective Date: March 01, 2017

At Real Green Systems ("Real Green"), we value our relationship with you and place the highest importance on respecting and protecting the privacy of our customers. This Privacy Statement applies to Real Green Systems “Mobile Live” mobile application and describes how Real Green collects and uses the personal information you provide. The use of information collected through our services shall be limited to the purpose of providing the service for which the Customer has engaged Real Green.

When we use the words "personal information," we're referring to information that personally identifies you.

Collection Of Information In Mobile Applications

When using Real Green mobile applications and services, we may collect personal information from you such as your mobile device type, device info and location data. We use this information in order to validate your device licensing. If you use location-enabled products and services, you may be sending Real Green location information. This information may or may not reveal your actual location.We use the information for support, and to improve the overall quality of Real Green's products and services. We may also use the information to show you a history of your activity, to provide you with statistics about you or your use of our product or service, or to provide you with a better user experience. Collection Of Information on Behalf of our Customers

Real Green collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Customers.

We will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customer. Real Green will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Use Information

Mobile Live synchronizes with the information on your server to keep the data accurate and provide accurate interaction and service records regarding your interactions with your customers. Real Green only retain your customer data collected from Mobile Live long enough to transmit it to your server. In the event of a failed transmission to your server, any data collected will be purged within 30 minutes from Real Green servers. All data that is temporarily stored at Real Green is encrypted.

Products and services under this privacy statement are not "HIPAA-ready" or "HIPAA-compliant," and will not assist with or ensure compliance with HIPAA, the Health Insurance Portability and Accountability Act. You are solely responsible for using these products and services to comply with all applicable federal and state privacy laws relating to medical or health information.

We transmit, store, protect and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.

Information Security

We protect the confidentiality and security of your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards such as firewalls, VPNs end encryptions, coupled with carefully developed security procedures. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. Whenever we ask for sensitive information, such as credit card numbers, we encrypt it as it is transmitted to us.

We train and require our employees to safeguard your information. We also use physical, electronic and procedural safeguards by restricting access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement.

Sometimes we ask outside firms, or third parties, to help us provide services such as when providing customer service and processing your payments. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. These third parties are authorized to use your personal information only as necessary to provide the services to us. We require vendors to maintain the confidentiality of the information we provide to them.

We may disclose, access, or report personal information when we believe, in good faith, we're required to by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving the Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal process.

Changes to this Privacy Statement

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us

If you have questions or concerns about Real Green's collection, use, or disclosure of your personal information, please email us at privacy@RealGreen.com or write to us at:
Real Green Systems
8601 Boulder Court
Walled Lake, MI 48390
Attention: Privacy Admin